Privacy Policy for Axident Assist
Effective Date: Monday, 17 November 2025
1. Introduction
Axident Assist (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services (collectively, the “Platform”). By using the Platform, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
• Information you provide: When you use our Platform to search for service providers, request assistance or sign up as a service provider, we may collect personal details such as your name, email address, phone number, location, description of your accident‑related needs and any messages you send us.
• Provider information: If you are a service provider, we collect business information such as your company name, contact person, service category, address and payment details.
• Usage data: We may collect information about how you use our Platform, such as search queries, pages visited, the date and time of your visit and the referring website. This data helps us improve our services.
• Device and browser data: We may collect information about the device and browser you use to access the Platform, including IP address, browser type and version, operating system and device identifiers.
• Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse how the Platform is used. You can control cookies through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and improve our services: We use your information to connect you with relevant service providers, respond to your requests and improve the functionality and usability of the Platform.
• To communicate with you: We may contact you via email or phone with updates, service confirmations, reminders or important information about your account. We may also send promotional messages if you have opted in to receive them.
• To support service providers: If you are a service provider, we use your information to manage your listing, process payments and communicate with you about your subscription and leads.
• To analyse and personalise: We analyse usage data to understand how users interact with the Platform and to personalise the content and services we offer.
• To comply with legal obligations: We may use and disclose your information as required by applicable laws, regulations or legal processes, or to protect our rights and the rights of others.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share information in the following circumstances:
• With service providers: When you request assistance, we share the necessary details (e.g., name, phone number, location and type of service needed) with relevant service providers so they can respond to your request.
• With your consent: We may share your information with third parties if you give us permission to do so.
• With vendors and partners: We may share information with trusted vendors who perform services on our behalf (e.g., payment processing, analytics, email delivery). These vendors are contractually obligated to protect your information.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business transfers: In the event of a merger, acquisition or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and outline your options.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. We may anonymise or delete personal information that is no longer needed.
6. Protecting Your Information
We implement technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Withdrawal of consent: If you have given consent for a specific purpose, you can withdraw your consent at any time.
• Opt‑out of marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions in those messages.
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.
8. Children’s Privacy
Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of the policy. Your continued use of the Platform after we publish changes means that you accept the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.